F.A.Q.

Ordering:

How is “North Pole Santa Letters” different from other websites selling letters from Santa?

North Pole Santa Letters was created for the purpose of spreading joy, wonder and excitement to children all over the world by receiving their very own letter from Santa.  By not offering all of the “extras” like the other sites, the focus can remain on producing a variety of high quality letters at the lowest prices on the web.  Each of my letters come with a Free sheet of stickers, an official Santa seal and authentic postmark on the envelope.  With all that you are truly getting the best value out there!

How much does ordering from North Pole Santa Letters cost?

Prices for a standard letter are $7.99.  Custom letters written by you are $9.99.  Please Click Here or email me at [email protected]  for more information.

How early can I place an order for a letter from Santa?

Orders for the upcoming holiday season can be placed beginning on June 1, 2018.

Orders will be placed in the mail beginning the Friday after Thanksgiving, unless requested otherwise.

Can I place my order(s) by phone?

Due to the customized nature of the letters, phone orders are not accepted at this time.

How do I place an order online?

Ordering is easy and convenient!  Simply go to our Letters from Santa from the menu.  You can select between 24 templates, or create your own custom letter.  Select your background, insert the personalization information and add to your cart.   From your cart you can either continue shopping for additional letters or proceed to checkout.

How do I personalize my child’s letter from Santa?

Personalization is easy.  Once you select your letter, as you scroll down on the same page the fields will be visible to enter your child's information.  Once complete, add to your cart and you are ready to go.

Do you offer customized letters?

Yes, from our Letters from Santa page, you can select Create Your Own Custom Letter.  Choose your choice of background and add to your cart.  During the checkout process you will be prompted to upload a file that will be sent with your order.  Custom letters are $9.99.

How do I create a custom letter from Santa using my text?

From our Letters from Santa page, you can select Create Your Own Custom Letter.  Choose your choice of background and add to your cart.  During the checkout process you will be prompted to upload a file that will be sent with your order.  Custom letters are $9.99.

Can I make additional personalization to a standard letter?

You can request minor modifications to one of the existing letters by typing your request in the Comments/Instructions during the checkout process, or by Clicking Here or emailing [email protected] with the requested changes.

What are my payment options?

Payments are accepted via PayPal.  For your convenience PayPal now offers the ability to pay with either MasterCard, Visa or direct from your bank account.

Can I pay by personal check or money order?

At this time Pay Pal is the only accepted method of payment.  For your convenience PayPal will accept Mastercard, Visa or your bank account depending on your account settings.

Do you charge sales tax?

There is no charge for sales tax at North Pole Santa Letters at this time.

What is the deadline for ordering?
  • Orders within the United States must be received by December 2nd to ensure a Christmas delivery with an authentic North Pole postmark. However, orders can be placed until December 14th, with a custom North Pole postmark as well as a local postmark.
  • Canadian International orders must be received by December 1st to ensure a Christmas delivery with an authentic North Pole postmark. Orders will be accepted until December 3rd, with a custom North Pole postmark as well as local postmark.

North Pole Postmarks at North Pole Santa Letters

What if I miss the order deadline for the North Pole postmark, but still want a letter?

Orders within the United States will be accepted until December 14th with a custom North Pole postmark as well as a local postmark.  Any order received after December 14th cannot be guaranteed for Christmas delivery.

North Pole Postmarks at North Pole Santa Letters

What are the different Postmark Options

We offer 3 different postmarks to allow us to accept orders later in the season and also give the flexibility to be able to have shorter shipping duration's by shipping directly from our local post office. Our options are as follows:

  • Authentic North Pole Postmark - All letters to receive this postmark will be shipped to North Pole, Alaska before being sent to the child. This may delay delivery by up to 21 days as they receive thousands of letters each year to postmark.
    Authentic NP Postmark
  • Custom North Pole Express Mail Postmark - This is one of our custom made postmarks that allows us to ship letters directly from our location to the child. This option helps expedite delivery, which is usually within 3-14 days of the letter being placed in the mail, depending on weather storm conditions. In addition to having this post mark, there is a small, round local post office postmark as well.
    Custom Express Postmark
  • Custom Official Sleigh Mail Postmark - This is one of our custom made postmarks that allows us to ship letters directly from our location to the child. This option helps expedite delivery, which is usually within 3-14 days of the letter being placed in the mail, depending on weather storm conditions. In addition to having this post mark, there is a small, round local post office postmark as well.
    Custom Sleigh Mail Postmark

Order Tracking & Updates:

When will my child's letter ship?
  • Letters from Santa are mailed beginning the Friday after Thanskgiving.  Letters ordered after December 1st are typically mailed 1-4 days after receipt of order.  A shipping confirmation will be emailed once the letters have been placed in the mail.  If you would like a letter sent out on a specific date, please contact me by Clicking Here or emailing [email protected].
  • If a custom postmark is selected, letters will be placed in the mail within 24 hours after receipt of order.
  • Remember it is always a good idea to place your order early to have it shipped as soon as possible to avoid the USPS holiday rush and extended shipping duration's.
How do I know if my North Pole Santa letter order went thru?
  • Once your order(s) have been completed and you go through the checkout process you will receive a confirmation email from PayPal immediately confirming your purchase.  In addition, within 24 hours a confirmation email will be sent out from [email protected] confirming your order.
  • Be sure to add n[email protected] to your Safe Senders/Contacts list to ensure you receive important emails regarding your order.
Why didn’t I receive an email confirmation?

If you received a PayPal confirmation, but did not receive a North Pole Santa Letter confirmation, please check your SPAM/Junk mail folder.  To ensure all confirmations are delivered, please add [email protected] to your Safe Senders/Contacts list to ensure you receive important emails regarding your order.

How do I make changes to my order?

If you have changes that you would like to make to your order, please contact me by Clicking Here or emailing [email protected].  If your order has not yet been printed, I would be happy to assist you in a change.

How can I check on the status of my order?

For questions regarding your order, please contact me by Clicking Here or emailing [email protected].  Please be sure to include both your name, and the name of the child the letter was addressed to.

Can I cancel an order once it has been placed?

In the event that you would like to cancel your order before it has been processed, please contact me by Clicking Here or emailing [email protected].  If the letter has not been printed, I can offer a full refund.  Once the letter has been printed and mailed, I cannot accept cancellations or refunds due to the personalized nature of the products.

Shipping:

Do you ship to PO Boxes?

Yes, shipping is available to any P.O. Box within the United States.

Do you ship internationally?
  • Unfortunately we can no longer ship outside of the United States and Canada.
  • Orders shipped internationally to Canada will incur an additional shipping charge of $1.50 per letter.  All prices given on our website are in US Dollars. Canadian International orders may incur additional bank/currency exchange fees.
  • Canadian International orders must be received by December 1st to ensure a Christmas delivery with an authentic North Pole postmark.  Orders will be accepted until December 3rd, with a custom North Pole postmark as well as a local postmark.
What shipping method do you use?

All letters from Santa are mailed via USPS first class mail.

How much does shipping cost?
  • Shipping within the Unites States is Free.
  • Orders shipping International to Canada will be charged an additional $1.50 postage per letter.
Why didn't I receive a shipping confirmation?

Shipping confirmations are sent out the day of shipping from [email protected].  If you do not receive a confirmation, please check your SPAM/Junk mail folder.  To ensure all confirmations are delivered, please add [email protected] to your Safe Senders/Contacts list.

Do you provide tracking numbers for the letters?

Because each letter sent via USPS 1st class mail, tracking numbers are not available.

 

What if the letter is damaged during shipping?

In the unlikely event an item is damaged in shipping, please save all shipping materials and contact me by Clicking Here or emailing [email protected].  I will contact you in regards to a replacement letter or possible refund.

How long does it take for the letter from Santa to arrive?
  • Letters within the United States typically take from 3-21 days to arrive once shipped, depending on your choice of postmark.
  • Canadian International orders take from 7-24 days for arrival.
Why do letters take so long during shipping?

Each letter that receives an Authentic North Pole Postmark is routed through the post office at North Pole, Alaska.  This routing delays shipment by 5-14 business days because of the high volume of letters they receive every year.

In addition, this is the busiest time of the year for the postal service and as such tend to experience delays.

What if the letter from Santa is not received?

Occasionally letters can be misplaced in the shipping process by USPS. If your letter has not been received, please contact me by clicking here or emailing me at [email protected]. Children receiving their letters is my paramount concern and I would be happy to put a new letter in the mail if time allows.

Other Common Questions:

How do I contact you if I have additional questions?
  • The quickest and easiest way to contact me is to click on the Contact button on the side of the web page. In addition you can send emails to [email protected].
  • I am a small family owned business therefore do not have a customer service department. However, I strive to provide excellent service and take your order seriously. I strive to return all communication within 8-12 hours.
Do you offer any specials or discounts?
  • North Pole Santa letters will offer early bird order specials throughout October. Please subscribe to my newsletter to receive coupon codes.
  • In addition, if you refer a friend who places an order, a you will receive a 15% credit processed through PayPal.  Just have your friend mention you in the 'Comments/Instructions' section of the order form.
Can I provide feedback on my order?
  • Please!!  I would love to have your feedback on your order.  Please send your comments by Clicking Here or emailing [email protected].
  • The new website design also allows you to input a star rating for each letter and provide a comment.
  • In addition, be sure to subscribe to our Newsletter.  We will send out a year end customer service survey to all subscribers and current customers.
  • Feedback is subject to be posted on my 'Testimonials' page, however, for privacy I may change the name of the individual providing feedback.
Will my name be on the letter or package as the sender?

All of our letters are addressed directly to the child from Santa.  The purchaser is not mentioned in the letter or on the envelope.

Money Back Guarantee:

Do you have a money back guarantee?
  • Yes! If there is a problem with your child’s letter, please contact North Pole Santa Letters by Clicking Here or emailing [email protected].
  • Please provide details as to what was unsatisfactory and then send the letter back to us to receive a full refund or new letter.
  • In the unlikely event that a letter is lost during shipping, please contact me for a replacement letter.

Security & Privacy:

Are my online transactions secure on your website?

Because we only accept payment via PayPal you can be assured that your transactions are 100% safe and you are protected with their Purchase Protection. PayPal builds and invests in some of the finest protection available and uses next-level encryption to keep transactions heavily guarded from start to finish.  To read more please visit www.paypal.com/webapps/mpp/paypal-safety-and-security

We never receive any banking or credit card information!

How do you use my contact information?

Your contact information is not made available to any third party entity.  It will be used to contact you with order status updates, or to send an occasional email with discounts, website news or reminders.  At anytime, you have the ability to unsubscribe from any future emails.

Still Have Questions?

For additional questions, please contact me at [email protected].