Testimonials

  • Thank you and keep up the great work for the kids...Excellent customer service is why you are successful. Ron, 2015
    Thank you and keep up the great work for the kids...Excellent customer service is why you are successful. ~Ron, 2015

Here at North Pole Santa Letters, we take pride in offering excellent customer service to accompany our great selection and quality of products. See what our valued customers have to say.

2017 Season

“Thank you so much for doing this! I have used your service for my daughter for several years and every year she is just as delighted and suprised as the first year. I cherish the moments of belief and magic you provide. Thank You!” – Jen

“Our daughter was beside herself with her letter and all of the information Santa knew about her. Your site is by far superior than others we found with the selection of products and the amount of personalization. Thank you for such a magical Christmas!” – Taylor

“Beautiful high quality letters, great selection, excellent customer service. In every communication is was very apparent that your main concern was providing a special Christmas for the children. My kids LOVED the letters and were so excited that Santa knew all about them!” – Emily

“[North Pole Santa Letters] is the best service of this kind. I have used others in the past, and they cannot compare to the quality and selection of your letters! My daughter was so excited that Santa knew about her performance in her school musical! Look forward to working with you again next year.” – Pat

“[I] can’t express how grateful I am to you for your help with the perfect custom letter for my granddaughter. Even though she is 23 she loves to receive her letters from Santa. Although she will not admit to me knowing that Santa isn’t real, I over heard her tell her mom, this was the best letter she had received. Thank you so much for your extra effort.” – Sue

“Excellent customer service! One of the letters to our kids was lost in the mail, and [Pam] you promptly offered to put another letter in the mail at no charge. In addition, followed up to ensure it was received and in time for Christmas. Thank you so much for caring!” – Leeza

2016 Season

“[I] Highly recommend North Pole Santa Letters. My daughter was beside herself when she received her letter. She couldn’t stop talking about it and telling all her friends at school” – Mike

“I loved that the envelope was also decorated in Santa print and love the North Pole stamp. My kids loved the letters!.” – Hanna

“Beautifully done letters and envelopes – very high quality. I have purchased letters in the past from others and they cannot compare to the letters received from North Pole Santa Letters” – Tammi

“Great site, great site, and exceptional customer service” – Pat

“This is our 4th year purchasing from North Pole Santa letters and could not be happier. Great selection, excellent customer service and my kids LOVE them!” – Maddie

“My grandkids loved them. It was very important for each child to receive a different letter and background. I will definitely purchase again!” – Tia

“Great communication and very easy to work with. Helped me create the perfect custom letter for an older child. Thanks to North Pole Santa Letters my daughter is still a believer” – Kena

2015 Season

Santa Letters“My son loved that Santa sent him a letter. After reading it to him he said, “Aww, Santa loves me.” This was the first Santa letter I have ordered and I was so impressed that I will definitely be ordering again next year! I loved it! It was exactly what I hoped it would be and am so happy with the whole experience! You had the best personalization that I found and a great selection of stationary for it. The price was excellent as was the quality and details of the letter, paper and envelope.” – Amy

“I liked your price and the fact I could order just the letter. Other sites I felt like I was paying for things I didn’t want such as a Santa video and call from Santa.” – Holly

“The letters were very well done. Thank you for helping make Christmas even a brighter time of year!” – Todd

“Very sweet. Concerned more about the children than themselves!” – Tammy

“What a great value for the money. Beautiful letters, well done! And my daughters loved the stickers. I also really liked how both of my kids received different envelopes and different sheets of stickers. Made them feel much more personal!” – Christina

“What a great, high quality product. I loved being able to create a custom letter, and I was very impressed with the quality and selection of paper, as well as the detail of how the letter was on the stationary. I ordered both custom and standard letters – 6 letters between my children and some friends and all of the kids LOVED them! Definitely brought a bit of magic to our Christmas season and lots of smiles.” – KayleeNorth Pole Santa Letters

“My two granddaughters were very excited…but the 3 year old was most excited over the stickers! Since I have two granddaughters at the same address, I had to have two different letters sent to them and you had a good variety of letters to choose from. All the other sites I looked at only had one form letter. Personally, I like the fact that you send the letter and stickers….all the other sites you had an option to order additional things, i.e., ornaments, etc. I think just a letter from Santa is sufficient.” – Judy

“What great customer service. Pam was very concerned about the delays with the postal service and kept me very informed of status. She even offered to send out new letters, free of charge, just to ensure my grandchildren received them before Christmas. We will definitely be a repeat customer! Thank you and Merry Christmas!” – Colleen

“What a great website. Easy to use, very good selection of letters and stationary, and a great price for the high quality of the product. It is refreshing not being pushed into buying other products, and to me feels much more authentic that Santa just wrote a letter and included some stickers. And my kids LOVED their letters!! Thank you so much for bringing some extra Christmas smiles!” – Brianna

“I have an older daughter and because of the many choices of letters, I was able to allow her to still have some magic. Thank you for offering this service as I am unable to create the same magic that your product does.” – Jennifer

“Loved the letters and envelopes!” – Lesley

“This site is awesome!!!” – Shauna

“Thank you, the letters were were great! And you even corrected my misspelling!! ” – Robert

Santa Letters“We have been ordering from you for the past 4-5 years and would like to thank you for this service. I know there are others out there, but you have always come through with the letters to our grandkids and family friends, and THE KIDS LOVE THEM. Even last year when I forgot & ordered them 8 days before Christmas. Thank you and keep up the great work for the kids….Excellent customer service is why you are successful. Just wish others would understand the necessity of good customer service” – Ron

2014 Season

“My granddaughter received her letter and LOVED it. Thank you for doing this to make children smile!! I have a new grand baby as well so next year there will be 2 for you to do for me. Have a Merry Christmas and a blessed New Year!!” – Jodie

“Thank you for your letters. My grandchildren’s excitement was over the top when they received their letters! They couldn’t wait to bring the over to show me. Very high quality! We will definitely be a repeat customer.” – Sheila

“Thank You! The letter came yesterday and it was simply wonderful to see XXXX so excited! I think the letter did the trick to bring the “magic back” and answer many of his questions. He was so excited as we read the letter!! I think he is believing right now. The signature was great….more convincing to him. Thank you so much!!! You added a very magical moment to our Christmas! Merry Christmas!!” – Natalie

“What a great value for the money. I looked at several other web sites, and in the past had purchased from a competitor. Your letters were much better quality and authentic. Thank your for the memory! Merry Christmas.” – Joe

2013 Season

Santa Letters“Thank you for the great communication and working with me on the perfect custom letter. It took all of his doubts away about Santa being “real.” Having the real North Pole Postmark sealed it for him! Happy Holidays.” – Megan

“We purchased 5 letters from you for our kids, and they loved them! Having the ability to have them all be different really made it feel like Santa had taken the time to write each of them their own letter. They have carried them around with them, showing friends at school and church. It was the best gift they received for the holidays. Thank you for a “magical” Christmas! God Bless.” – Sue

NOTE: Names may be changed to protect identities.